Wednesday, 23 January 2019

Saleabration Confusion and Update

I don't know if any of my fellow Stampin' Up! demonstrators are having the same issue but I've had an unusual inclusion in my most recent delivery. I filmed a mini haul here


I ordered Saleabration brochures and didn't get them even though I paid for them and they were on my order and packing slip. Instead (I'm assuming in place of) I got a pack of the most tiny buttons I've ever seen, about 12 of them. I don't want them, I don't like them and they don't go with anything I have, ie I haven't bought any of the Needlepoint Nook suite which I think they belong to.

They're not a substitute for brochures really are they? I had no email or message and haven't seen anything written in the world of Stampin' Up! demonstrators to explain this mystery.

If the buttons are a substitute for the brochures I feel a little bit miffed as surely I get my money back or an explanation or a choice if an item I want is not available, especially as a demonstrator wanting an item which is essential to bring in sales... buttons that I didn't ask to buy are not cutting it. I think it's a little bit cheeky to have to buy something you don't want... maybe I'm just a grouch.

So I've had a moan to the powers that be and I'll let you know what happens but if you've had a similar experience and actually got an explanation for it, please let me know.

Thanks in advance for any info.

Andrea x

4 comments:

  1. Sorry, should that whinge about an incorrect article being received gone to your readers. Surely it was an accidental hit of the send button to your followers instead of to your Team. I am sure SU will send you the correct item now that you have "moaned" to them. I am sure it was an honest mistake by SU.

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    1. A couple of days after my moan which included other things I didn't mention here I received a favourable response from SU which I shall blog about when the correction arrivesbto demonstrate their excellent service when rectifying an issue. I am a customer too and as a demo I like to share an honest experience. My blog and videos are filled with an obvious love for the product in general, being miffed at not being able to send my customers requested brochures and explaining why is acceptable the way I see things. Thank you for your comment and for dropping in on my blog.

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  2. Give demonstrator support a call and find out 'from the horses mouth' what is going on. There's no need to speculate.

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  3. Once they responded they didn't know why it happened either and are attempting to get brochures to me so that I can get them to my customers eventually, later than I promised but now they'll also be getting a free sample of buttons too.

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